VicRoads Customer Service Centres provide essential support for drivers and learners across Victoria, offering a comprehensive range of services, from driving tests and license applications to vehicle registration and renewals.
Wodonga Customer Service Centre, 82 - 86 Elgin Bvd, Wodonga VIC 3690
VIC Service Centre Map
The Victoria Test Routes
Proper preparation can be the difference between a successful and unsuccessful test day. Users report that when practising the test routes in advance, the chances of passing are significantly higher.
The reason for this is that route familiarity leads to increased confidence, reduced anxiety and a more positive attitude towards the exam, which is reflected in the driving.
Are these the actual test routes?
Yes. These are the most accurate routes available anywhere, a claim backed-up using three distinct metods of research:
Instructor partnerships: Speaking directly with actual examiners to document any changes or updates.
Recorded GPS data: Actual tests are recorded using GPS tracking data, then checked for accuracy.
Video footage: By studying video footage of learner tests, the directions can be verified.
Updates
If you have the app installed, all route updates, additions and diversions are automatically applied to ensure your directions stay accurate.
Where do I begin?
In order maximise your chances of passing your test, we advise:
Choosing a Vicroads Centre: Find you nearest Service Centre using our route directory to see the number of available routes.
Get the app: Download the app free for your Android or iOS device, selecting your chosen Centre to preview the routes.
Begin practising: Start driving the test routes to build familiarity and confidence. Drive in all weather conditions, and at different times of the day for complete training.
Download the maps: If you are in an area of poor coverage, or hve limited data you can download the VIC test routes for offline use.
More learning: Visit the learning resources on this page to further your driving knowledge in advance of the big day.
VicRoads Customer Service Centres
VicRoads centres cater to a wide audience, from learner drivers preparing for their first test to experienced drivers handling license renewals and vehicle registrations. Each centre aims to make driving-related tasks as accessible and efficient as possible for all Victorians.
Development and Role of VicRoads
Foundation and Purpose: VicRoads has a longstanding role in Victorian road management. Established to centralize all driving-related functions, they have become a critical part of the state’s transport system.
Statewide Reach: With centres across both urban and regional Victoria, VicRoads ensures that all residents have convenient access to essential services.
Commitment to Digital: In recent years they have enhanced their digital offerings from appointment booking to accessing road safety resources.
Services Offered
Learner and Provisional Drivers
Learner Permit Test: Aspiring drivers must pass the Learner Permit Test, which assesses your knowledge of road rules and safe driving practices.
Hazard Perception Test (HPT): Required for provisional drivers, this test evaluates your ability to recognize and respond to potential hazards.
Driving Tests: Practical driving assessments conducted by trained examiners to ensure you meet the state’s safety standards before progressing to a full license.
License
New Applications: From provisional to full licenses, providing guidance on your requirements and eligibility.
Renewals and Upgrades: Renew your existing license or upgrade to a full license upon meeting certain conditions.
Replacement: If your license is lost, stolen, or damaged, VicRoads offers replacement services.
Vehicle Registration and Inspection
Initial Vehicle Registration: Register your new vehicle, ensuring compliance with Victorian road laws.
Registration Renewals: Vehicle owners can renew their registration, either in-person or online.
Vehicle Inspections: Guidance on the inspection process, including connecting you with authorized inspection sites.
Accessibility and Location Convenience
VicRoads centres are designed to serve all Victorians, with locations spread across the state (see our interactive map). Many centres offer facilities such as accessible entrances, ample parking, and, in some cases extended hours.
Contact and Support
Central Contact Number: For general inquiries, the VicRoads contact number is 13 11 71. This helpline connects users to knowledgeable representatives who can assist with licensing, registration, and testing questions.
Online Services: VicRoads offers a range of digital resources, including an online portal for renewing registrations, booking tests, and accessing information on road safety.
Live Chat and Email: For additional assistance, online chat and email options are provided through their website.
